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Customer Reviews

4.7 6424 Reviews, 162 Q&As

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6424 Reviews

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Omar G.

03/19/25

Very impressed

Peter K.

03/10/25

Delivery was on time and product is excellent

Novosbed

03/11/25

Hello Peter! We are delighted to hear that your delivery arrived on time and that you are pleased with the product. We look forward to serving you again in the future. Thank you for choosing us!

Glenn A.

02/24/25

Very hard mattress

Firm

Novosbed

03/02/25

Hello Glenn! Thanks for your feedback! Our mattresses are designed to adapt to your body over time, and with regular use, they will gradually become more comfortable and tailored to your preference. We recommend giving it some time. We hope this helps and if you have any concerns or need further assistance, our customer support team is happy to help!

Joan O.

02/18/25

Comfort sleeping

My back had never felt better sleeping on this mattress, zero pain when I wake up now.

Chris S.

02/06/25

We love the mattress.

The mattress is great. We are both side sleepers and initially found it a bit hard but through the support from Octave, we are giving it time soften, which is natural for a foam mattress, and it getting more and more comfortable.

Novosbed

02/10/25

Hi Chris! We're so glad to hear that your mattress is becoming more comfortable and that our care team was able to assist you. Your comfort is our priority, and we're always here to help!

Ruby M.

02/04/25

Octave and Novosbed in all rooms!

I've had mine a year when my son decided to get this Octave and he couldn't be feeling better than he has in many years!

Novosbed

02/04/25

Hi Ruby! Thanks again for choosing Octave and continuing to support us from the old Novosbed years, too. Wishing everyone in your home many more years of great sleep to come :)

Joel D.

02/01/25

Comfy

Better sleep

Andrea F.

01/31/25

Very comfortable, surprisingly firm.

My back problems are much improved after purchasing and sleeping on this mattress.

Kevin C.

01/30/25

Best damn mattress ever

Nancy S.

01/26/25

Medium

The mattress is a bit too hard. I’ve ordered a mattress topper and hope it makes it feel softer.

Sharon

11/07/23

Q: Are Novosbeds still made in US or Canada and shipped to Maryland?
I read that they are no longer made and have been replaced by Octave Mattresses.

Novosbed

11/09/23

A: Hey, Sharon. Thank you for the question. We can confirm that Novosbed is still available in the US and can be shipped to Maryland. We see both Mattresses as a fantastic choice, and our Novosbed line has remained a very popular choice for our US customers for years. if you have ANY questions or need our support, please feel free to give us a call at customercare@novosbed.com or 1-877-496-3626.

Darren

07/05/23

Q: We have previously purchased Novosbed mattresses and like them a lot. We're looking to purchase two more. For our previous purchases, there was a 2" topper that could be added after purchase to further refine the firmness / softness of the bed. Is that still an available option once a new mattress is purchased?

Novosbed

07/06/23

A: Hi Darren, we can confirm we no longer do toppers for our mattresses. If you have any more questions about the latest version of our Novosbed, please reach out to our customer support team.
customercare@novosbed.com or 1-877-496-3626

Scott

06/24/23

Q: I am considering the queen firm mattress with a platform bed. Is it required to use a foundation? I ideally do not want to use a foundation. Will this impact the mattress?

Novosbed

06/26/23

A: Hi Scott, you do not require the use of our foundation, but in order to maximize the quality of your sleep and the longevity of the mattress its important to have the correct support below. We would suggest reaching out to our customer service team to determine what the mattress will be placed on and understand its suitability. Thanks!
customercare@novosbed.com or 1-877-496-3626.

Deb

05/15/23

Q: If you are having the mattress delivered to one location but are moving it to another location will it be a problem for pickup if the mattress doesn’t work out?

Novosbed

05/17/23

A: Hi, Deb! That shouldn't be a problem. If you choose to return your Novosbed with your sleep trial, simply communicate the new pickup address to our customer care team when initiating your return.

For more information about our return process, email customercare@novosbed.com or call 1-877-496-3626.

Ginette P.

05/07/23

Q: offrez-vous le financement?

Novosbed

05/08/23

A: Bonjour Ginette. Nous offrons un financement par l'intermédiaire d'Affirm. Pour en savoir plus sur le financement de nos matelas, veuillez novosbed.com/financing

Ryan

03/21/23

Q: What is the density of the foams used?

Novosbed

03/21/23

A: Hi, Ryan! The density of the foams used in the Novosbed vary among the 3 firmness options available and ranges from 3.7 lbs/ft3 to 4 lbs/ft3.

Should you have other questions, email customercare@novosbed.com or call 1-877-496-3626 to speak to our customer care team directly.

Jack R.

02/27/23

Q: Do you have a single mattress

Novosbed

03/01/23

A: Hi, Jack! Yes, the Novosbed does come in a Single, also known as a Twin, mattress size with dimensions of 38" x 75" x 11".

If you have other questions, don't hesitate to email customercare@novosbed.com to speak to our customer care team directly.

Joytee

02/26/23

Q: How much does a double mattress weigh? Is it suitable for use with adjustable bases other than your own brand?

Novosbed

02/27/23

A: Hi, Joytee!

There is slight weight variability between models with to the Soft being the lightest and the Medium being the heaviest. For a Double, the Novosbed has a weight of 62 lb to 69 lb.

Additionally, the Novosbed can be used with any adjustable base that is not made of wired metal.

If you have additional questions, contact our customer care team at customercare@novosbed.com or 1-877-496-3626.

Carol

01/18/23

Q: Is this mattress able to turn over?

Novosbed

01/18/23

A: Hi, Carol. We recommend rotating our mattresses every 4–6 months, especially if there is a significant weight difference between the people who use the bed.

To rotate a mattress, turn the mattress 180 degrees (making the head of the bed the foot of the bed). Rotating a mattress allows the surface to recover from prolonged body indentations. This will help the longevity of the mattress.

Please note the Novosbed should ONLY be rotated and never flipped. If you have further questions, our customer care team can be reached at customercare@novosbed.com or 1-877-496-3626.

Marianne

10/13/22

Q: Do you set the mattress up ? Do you remove the old mattress?

Novosbed

10/13/22

A: Hi, Marianne. Novosbed ships with FedEx Ground which does not provide a set up or a removal service. For this reason, we do not set up new mattresses or remove old mattresses, and regret any inconvenience this may cause.

If you require such services and would like to receive recommendations, our customer care team would be happy to assist you and can be contacted at customercare@novosbed.com or 1-877-496-3626.

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